FAQ

Frequently Asked Questions (FAQ)

1. What age group are your products suitable for? Our products cater to a wide range of age groups, from infants to pre-teens. Each item is carefully curated to ensure suitability and safety according to the recommended age guidelines provided by manufacturers.

2. How can I track my order? Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our website or the courier's tracking service.

3. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms.

4. Do you offer international shipping? Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to see if international shipping is available for your location.

5. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 10 days of receipt for a full refund or exchange. Please refer to our Returns & Exchanges policy for more details.

6. Are your products safe for children? The safety of our products is our top priority. We carefully vet each item to ensure it meets or exceeds safety standards set forth by relevant regulatory bodies. Additionally, we provide detailed product descriptions and safety information on our website to help you make informed decisions.

7. How can I contact customer support? If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us via email at [hitoddlerco@gmail.com], or through our website's live contact page.

8. Can I cancel or modify my order after it has been placed? We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. While we cannot guarantee changes once an order has been processed, we will do our best to accommodate your request.

9. Are there any promotions or discounts available? We regularly offer promotions, discounts, and special offers on our products. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions.